"I would like to request a refund for my order

Dissatisfied

1. Our Product Research Team has dedicated a significant amount of time to identifying products that we believe our customers will love, as these items are in demand, trending, or popular in the market.
2. We kindly ask for your understanding that running a small business involves many costs. Therefore, we encourage our customers to thoroughly research and confirm the product they are purchasing online. If you feel the product doesn’t meet your needs or expectations, we advise against proceeding with the order.
3. While we understand you may not be satisfied with your item, please note that operational costs have already been incurred, and as a result, we consider all sales final and are unable to offer refunds. 

Incorrect Item

1. An incorrect item received constitutes receiving a totally different item as shown on our website.
   • Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.
   • Example 2 [Will be replaced]: You ordered lipstick and you received mascara.
   • Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it's not weighted.
     • As a small business, we always strive in ensuring that the product information posted on our website is exhaustive of what a customer would need to help them decide if they want to proceed with their purchase.
   • Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel that you received a size small.
     • As a small business, we always strive in ensuring that the product information posted on our website is exhaustive of what a customer would need to help them decide if they want to proceed with their purchase and not proceed with the order if they think our product is not the one they are looking for or does not meet their needs.
2. A replacement order, with the same shipping speed that was used on your original item, will be created.
   • Please send us three photos in different angles of the item you’ve received as it will help us expedite your replacement order.
   • If a replacement order will be created, there is no need to send the incorrect item back to us.

Items Not Received After 30 Days

1. Items not received after 30 days [excluding shipments that are showing delivered on the carrier's website, e.g., showing delivered in USPS or Canada Post] is eligible for a free replacement.
   • A replacement order, with the same shipping speed that was used on your original item, will be created.
2. If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
   • Please click here to know what tracking number should I give to my local post office.

WE'RE HERE TO HELP!

Please allow us to further assist you if you have any other questions or concerns! Click here to submit a ticket and you should get a response within 24-48 business hours.